Refund policy

Returns and refunds

Our products are made to order. We do not accept returns or exchanges for change of mind, ordering the wrong size or color, or no longer wanting an item. Please review the product details before purchasing.

Damaged, defective, or incorrect items

If your order arrives damaged, has a manufacturing defect, or contains the wrong item, email mollyteng189@gmail.com promptly and within 30 days of delivery. Include your order number, a description of the problem, and clear photos of the item and packaging where relevant.

We will review the issue and arrange a replacement or refund for an eligible damaged, defective, or incorrect item at no additional cost to you. Please contact us before returning anything; we will provide instructions if a return is needed. Do not send items to the manufacturer without instructions.

Missing or delayed orders

If your order has not arrived or tracking appears incorrect, contact us with your order number so we can investigate with our fulfillment partner and help resolve the issue.

Refunds

We will email you after reviewing your request. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Contact

Email mollyteng189@gmail.com or use our contact form.

This policy does not limit any rights you have under applicable consumer law.